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Woodleigh Court, Redditch Rd, Birmingham B38 8QY, UK – 0121 451 4672
32 Salisbury Rd, Birmingham B13 8JT, UK – 07812 034314
84 Sir Hilton's Rd, Birmingham B31 3NW, UK – 07984 838038
573 Bristol Rd, Birmingham B29 6AF, UK – 0121 448 9565
After having bad experiences with other computer shops I found this shop through a Friend's recommendations. I am pleased to say I had excellent service provided to me. The work I required done quicker then the given timescale and the price was very reasonable. I would recommend computer express to anyone as they give a quick reliable and honest service.
Excellent Service providers deserve full marks for sure. I have always found the owner very honest and straight forward in his dealings. Gives the best possible solution to any matters relating to computers or printers and related products and his charges are very reasonable. I would recommend Computer Express to anyone. In fact my friends even from other Birmingham areas have used them and found them to be good in all aspects.
236-240 Station Rd, Birmingham B14 7TE, UK – 0121 443 3377
245 Mary Vale Rd, Birmingham B30 1PN, UK – 0121 244 7835
In response to R Twyford: Unfortunately he doesn't and didn't under the process. Mr Twyford advised us that he wanted data recovered from his laptop. He was informed that the process could take days, weeks or even months to recover depending on the damage to the hard drive and baring in mind there was a large dent in the keyboard area, it would more than likely take several weeks. We also advised Mr Twyford that the laptop would need to be stripped in order to access the Hard Drive as it was a sealed unit. He was ok with this and informed us he only wanted the data recovered and didn't want to keep the laptop. The Hard Drive had received impact damage and was in a very poor state, so the initial process to extract the data took 3 weeks. Mr Twyford was informed of this at the start of the process. After the 3 week period Mr Twyford was contacted again to be advised data had been recovered but it was not readable. This meant that the data would have to be pieced back together, which would take months, rather than weeks. Again Mr Twyford seemed happy with this. However he would then arrive at the shop every so often to see whether his data was ready. Unfortunately we could only advise that we were continuing with the recovery and that we would contact him as soon as we had a breakthrough. After several weeks (approx a month) Mr Twyford was informed that only a small percentage of the data was able to be recovered to a reasonable state. At this stage we advised Mr Twyford that it would be highly unlikely for us to be able to recover any more data, but, there were a few more options we could try. He was also advised that there would be no charge up to this point and that we wouldn’t be spending any significant amount of time on the recovery. We further advised him we would only look at it if we had any quiet periods. We were more or less doing it as a favour at this stage, as we would not charge until or unless we recovered any significant amount of data. Once again Mr Twyford seemed to understand and be happy with this. Over the next 4 weeks Mr Twyford came to the shop several times and was informed exactly the same each time, “still no breakthrough, but happy to keep trying”. The last time in the shop, Mr Twyford decided he didn’t want to wait any longer and started to threaten us with legal action. Even though we hadn’t done anything wrong and had been straight and honest with him (and also hadn’t charged him a penny). We asked on what grounds, but Mr Twyford then started ranting that he wanted his laptop back. We calmly informed him that the laptop was in pieces in our recycling bin as it needed to be stripped back and he had told us he no longer required the laptop. Mr Twyford then demanded we put the laptop back together whilst he waited. Our response was, in order to do this there would be a £45 charge, which he didn’t want to pay. We then offered to put it back together free of charge, but he would have to wait 2 weeks or he could take it as it was in pieces. He elected to take it in pieces. Even though Mr Twyford now had his components back and a portion of his data on a flash drive, he continued to hurl abuse at our staff and kept threatening to come behind the counter. He eventually left after FOUR hours. Our only failure in this is that we tried to help someone (free of charge), where we should have said sorry there is nothing further we can do. Thanks to Mr Twyford this is now our policy.
2, 202 Pershore Rd S, Birmingham B30 3EU, UK – 0121 458 7004
29 Lockton Rd, Birmingham B30 2UR, UK – 07787 540440
28 Pershore Rd S, Birmingham B30 3EJ, UK – 0121 459 0007
Used Zodiac Computers for all my laptop issues & now can also take my phone every time I drop it and crack my screen (way too often!) Great Service Speedy Repairs Competitive Prices Thanks Guys
Been buying from these guys since l was 15yrs when l build my first PC. I'm now 30yrs and I still till this day get all my PC parts, repairs here. Great service, if they haven't got it, they will certainly go find it for you. 100% recommend
149-153 Alcester Rd, Birmingham B13 8JP, UK – 0121 562 0010
Kimbley IT have been supporting us since 2012 and have proven to be excellent in the execution of their services. Always on hand by email, phone and instant messenger with almost immediate responses. They're always on hand to answer any question, no matter how big, small or ridiculous, in a friendly no nonsense manner and are always helpful in giving advice or finding resolutions even when not onsite. I can highly recommend Kimbley IT How do I connect to the internet again?.......#itsupport
I am totally impressed with the service I got from Kimbley Computers. The service was fast, reliable and thoroughly professional, and what's more, it was very reasonably priced. James sorted out all the niggling problems which had been plaguing my computer for months, and sorted out lots of further issues which I hadn't even originally asked him to do. I highly recommend this company.
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